e-Commerce Plan

We partner with nonprofits and cause-driven organizations to make sure your ecommerce site delivers the best possible results — in design and in function. We work with BigCommerce and Shopify, both SaaS platforms that offer strong SEO and design options out of the box, and we keep up to date with their improvements so we can deploy them on your store.

What’s covered

• Support. Reach us anytime by email, phone, or Skype. We start with a call to plan your site, then you contact us however suits you. If we don’t know an answer, we research it or contact theme/plugin support for you.
• Training. Phone or Skype training (or in person, travel covered) for you or your staff — keeping your site current, adding products, processing orders, plus recommendations on shipping and fulfillment. Up to 7 hours/month for the first 3 months, then up to 3 hours/month thereafter as requested.
• Manage email accounts. Need a better email system? We help you choose a provider and set up accounts, aliases, and groups (Google G-Suite certified, plus experience with other systems).
• Install a new theme. When you want a new look, we help you find and install a new theme and migrate your content so it stays intact and looks great. We then build a punch list of changes to make it your own. (Theme price not included.)
• Analytics & SEO. We install Google Analytics and Search Console, help you set up your accounts, and help you understand the data. On request, we recommend content improvements and a plan for ongoing SEO.
• Forms & spam monitoring. We set up your forms, help you monitor comments and product reviews, and work to find the right balance of security and ease of use for your customers.
• Fix broken links. We monitor internal and external links and fix them, or check with you before changing them.
• Site optimization. We pull a speed report and make behind-the-scenes adjustments so your store performs better for customers and for SEO.
• Realtime monitoring. We watch for outages in real time. If it’s something we can fix, we fix it; if it’s your provider, we let you know — or contact them for you if you’re on our recommended host.
• Backups. Weekly backups of your orders, customers, products, and theme files, stored offsite at a third-party cloud service.
• Theme updates. We update themes as needed, checking customizations so nothing is lost, and roll back and fix if an update causes a problem.
• Troubleshooting. If something breaks, contact us right away and we’ll do our best to fix it. If we can’t, we work with BigCommerce or Shopify support for you. We also check store logs regularly to catch problems early.

If anything you need isn’t listed, just ask — we have experience across many areas of technology and can advise or recommend a provider for you.