Protection with Support

We partner with people who want to maintain their own website but don’t have the experience with all the setup and code that customization requires. You handle the content; you reach out anytime you have a question. This plan is for anyone comfortable logging in and working with content who maybe doesn’t know how to add a menu item or change a theme. We’ll either teach you how, or just take care of it — whichever you prefer.

Every website is vulnerable to malware. A “bot” goes looking for a specific weakness — an out-of-date plugin, a theme that needs updating, some other way in. Sometimes it can even turn your site into a tool for attacking your visitors or other websites. With every plan we keep you safe from those attacks by keeping everything protected, then backed up daily just in case.

What’s included

• Email support. Reach us anytime by email. We start with a call to discuss your site, then you email us whenever you need to — we aim to answer within 24 hours, usually much faster. If we don’t know an answer, we research it or contact theme/plugin support for you. (Need more than email? We have a plan for that too.)
• Realtime monitoring. We check at least every 10 minutes for outages. If it’s something we can fix, we fix it; if it’s your host, we let you know.
• Security & malware protection. Real-time attack monitoring, prompt cleanup and restore if you’re ever hit, plus the right plugins and settings to harden your site.
• Daily backups. Daily backups of your site files and database, stored offsite with a third-party cloud service (Google).
• Site optimization. We pull a speed report and make behind-the-scenes adjustments — or suggest changes you can make — using a range of tools to optimize your site for visitors.
• Database maintenance. At least once a year, or sooner if a site feels slow, we run a complete database cleaning and optimization routine.
• Licensing & paid plugins. We buy tools and plugins in bulk and include those costs in your plan — depending on the site, that can save you $1,000+ a year.
• Updates. All core WordPress, plugin, and theme updates — plugins at least weekly, security updates immediately. If something is no longer supported, we help you find a secure replacement.
• Remove spam comments. We block and clear the spam so you’re left with only genuine comments to approve.
• Fix broken links. We monitor internal and external links and fix them, or check with you before changing them.
• Monthly reports. On request, a monthly report covering backups, updates, security stats, and performance.
• Site restoration. Infected during your service? We restore it as quickly as possible, typically within 24 hours.

Other needs can be met too — we have experience across many areas of technology. Just tell us what you need and we’ll advise or recommend a provider.

Items marked require use of our partner hosting (GreenGeeks).